FAQ – COMMUNITY FARMS

Frequently Asked Questions (FAQs) – Sunny Community Farms
Here are some common questions customers may have about orders, shipping, returns, and more.

Order & Shipping
1. How long does processing and shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the shipping method selected.

2. What shipping carriers do you use?
We partner with trusted carriers like USPS, UPS, and FedEx for reliable delivery.

3. Can I track my order after it’s shipped?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor its progress.

4. Do you offer expedited shipping?
Yes! During checkout, you can choose express shipping options for faster delivery (additional fees apply).

5. What if my order is delayed?
Occasionally, delays happen due to weather or carrier issues. Check your tracking for updates, or contact us for assistance.

Returns & Refunds
6. What is your return policy?
We accept returns within 30 days of delivery for unopened/unused products. Perishable items may have different policies.

7. How do I initiate a return?
Visit our Returns Center or email returns@sunnycommunityfarms.com with your order details.

8. How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days, depending on your payment method.

9. What if my order arrives damaged or incorrect?
Please contact us within 48 hours with photos of the issue, and we’ll resolve it promptly!

Payments & Discounts
10. What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and Apple Pay.

11. Can I use multiple discount codes?
Only one promo code can be applied per order.

12. Do you offer subscriptions or recurring orders?
Yes! Check out our Subscription Plans for regular deliveries of your favorite farm-fresh products.

Account & Support
13. How do I update my account details?
Log in to your Sunny Community Farms account to edit your shipping address, payment methods, and preferences.

14. How can I contact customer support?
Reach us at:
📧 Email: support@sunnycommunityfarms.com

Latest News

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Our blog

Bay of Plenty Dairy Awards: Andre and Natalie Meier named Share Farmers of the Year

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4 new partnerships to help water stewardship and sustainable farming

In 2021, we announced our water stewardship target to replenish 120% of the freshwater volume we [...]

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‘Nature farming cut leaves black hole in our finances’

There is growing anger among farmers who have missed out on thousands of pounds after [...]

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Margaret’s hustle: Inside the tough world of chicken farming

It’s a chilly morning in Katheini village, Machakos county. Here, I find Margaret who has [...]

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Over 200 Companies Are Part of the Push for Better Chicken Welfare Standards

The Better Chicken Commitment (BCC) invites poultry producers and food companies to take responsibility for [...]

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Frequently Asked Questions (FAQs) – Sunny Community Farms

Latest News

Bay of Plenty Dairy Awards: Andre and Natalie Meier named Share Farmers of the Year

4 new partnerships to help water stewardship and sustainable farming

‘Nature farming cut leaves black hole in our finances’

Margaret’s hustle: Inside the tough world of chicken farming

Over 200 Companies Are Part of the Push for Better Chicken Welfare Standards

KNOW THE STATUS OF YOUR SHIPPING

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